Escalations
Disputes, Follow-Ups, Refund & Complaint Evaluation Form
Before You Begin
Thank you for giving us the opportunity to review your concerns.
Please complete this form in its entirety. Once submitted, our management team will review your request, service records, technician notes, photos (if available), invoices, and any additional documentation before making a determination.
Submission of this form does not guarantee a refund or adjustment. If additional information is required, we will contact you during the review process.
Review Period
What Happens After You Submit This Form?
Once your request is submitted, Silicon Hills Mobile Mechanics will review the information provided along with any applicable service records, invoices, technician notes, photographs, and supporting documentation.
Standard Review Period:
Most requests are reviewed within 3–5 business days of receiving all required information.
Some matters may require additional investigation, technician consultation, parts or repair verification, or other documentation. In those situations, the review may take additional time.
During the Review
Our team may contact you if additional information or documentation is needed. Please ensure the phone number and email address provided above are accurate and monitored.
Final Determination
After the review is completed, Silicon Hills Mobile Mechanics will communicate the outcome and any applicable resolution.
Submitting this form does not guarantee a refund, reimbursement, credit, warranty repair, or other adjustment. Each request is evaluated individually based on the circumstances of the service and the information available.
Please allow the review process to be completed before submitting repeated requests regarding the same matter.