SILICON HILLS MOBILE MECHANICS

Privacy Policy & Terms of Service

Privacy Policy

Effective Date: June 1, 2026

1. Purpose of This Privacy Policy

Silicon Hills Mobile Mechanics ("Company," "we," "our," or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect information obtained through our website, booking forms, phone calls, text messages, social media communications, and other interactions with our company.

By using our website or services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following information:

Identity Information

First Name
Last Name
Vehicle Owner Information

Contact Information

Phone Number
Email Address
Service Address
Billing Address

Vehicle Information

Year, Make, Model
VIN Number
License Plate Information
Service History

Communication Information

Text Messages
Emails
Phone Call Records
Appointment Requests
Customer Support Communications

Payment Information

Payment processing is handled through trusted third-party providers. We do not store full credit card information on our servers.

3. How We Collect Information

We collect information when you:

Submit a form through our website
Schedule an appointment
Request a quote
Call or text our business
Send us an email
Communicate through social media
Purchase products or services
Participate in promotions or surveys

4. How We Use Your Information

We may use your information to:

Schedule appointments
Provide automotive repair services
Process payments
Communicate appointment updates
Send estimates and invoices
Respond to customer inquiries
Improve our services
Maintain internal service records
Comply with legal obligations

5. Marketing Communications

We may occasionally send:

Appointment reminders
Service recommendations
Maintenance reminders
Promotional offers
Customer satisfaction surveys

You may opt out of marketing communications at any time.

6. SMS Communications

By providing your phone number, you consent to receive:

Appointment confirmations
Technician arrival updates
Service-related notifications
Estimate approvals
Invoice and payment notifications

SMS Consent Protection

SMS consent is not shared with third parties or affiliates for marketing purposes.

Message and data rates may apply based on your carrier plan.

You may opt out at any time by replying:

STOP

For assistance, reply:

HELP

7. Information Sharing

We do not sell customer information.

We may share information only with trusted service providers when necessary to operate our business, including:

Payment processors
Scheduling software providers
Customer communication platforms
Warranty providers
Legal or regulatory authorities when required by law

8. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your information from:

Unauthorized access
Disclosure
Alteration
Destruction
Misuse

While we strive to protect your information, no transmission over the internet can be guaranteed to be 100% secure.

9. Data Retention

We retain customer records only as long as reasonably necessary for:

Service history
Warranty support
Accounting requirements
Legal compliance
Business operations

10. Your Privacy Rights

You may request to:

Access your personal information
Correct inaccurate information
Delete eligible information
Withdraw marketing consent
Request information regarding stored data

To make a request, contact us using the information below.

11. Changes to This Policy

We may update this Privacy Policy periodically.

Changes become effective upon posting to our website.

12. Contact Information

Silicon Hills Mobile Mechanics

Phone: (512) 200-3544

Email: siliconhillsmechanics@gmail.com

Website: www.siliconhillsmechanics.com

Austin, Texas

TERMS OF SERVICE

Effective Date: June 1, 2026

1. Acceptance of Terms

By accessing our website, requesting service, scheduling an appointment, or otherwise interacting with Silicon Hills Mobile Mechanics, you agree to these Terms of Service.

2. Services Provided

Silicon Hills Mobile Mechanics provides mobile automotive services including but not limited to:

Vehicle Diagnostics
Maintenance Services
Repair Services
Fleet Services
Roadside Assistance
Pre-Purchase Inspections

Service availability may vary by location.

3. Estimates and Approvals

All estimates are provided based on information available at the time.

Additional repairs may be discovered during diagnosis.

No additional repairs will be performed without customer approval.

4. Customer-Supplied Parts

Customers may provide their own parts.

Silicon Hills Mobile Mechanics does not provide warranties on customer-supplied parts.

Labor warranties, if applicable, may be limited when customer-supplied parts are used.

5. Appointment Deposits

Certain appointments may require a deposit.

Deposits are applied toward final service costs.

Same-Day Appointments

Deposits must be paid within one (1) hour of approval.

Failure to pay within one hour may result in cancellation.

Future Appointments

Deposits must be paid within six (6) hours of approval.

Failure to pay within six hours may result in cancellation.

6. Cancellation Policy

Customers must provide reasonable notice for cancellations.

Missed appointments or repeated cancellations may require prepayment before future bookings.

7. Payment Terms

Payment is due immediately upon completion of services unless otherwise agreed in writing.

Accepted payment methods may include:

Credit Cards
Debit Cards
Cash
Square Payments
Financing Programs (when available)

Unpaid invoices may be subject to collection efforts and applicable legal remedies.

8. Warranty Disclaimer

Warranty coverage varies by repair type.

Parts warranties are generally provided by the manufacturer or supplier.

Warranty claims may require inspection before approval.

Normal wear, misuse, neglect, accidents, or unrelated failures are not covered.

9. Limitation of Liability

To the fullest extent permitted by law, Silicon Hills Mobile Mechanics shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of our services or website.

Our maximum liability shall not exceed the amount paid for the specific service giving rise to the claim.