SILICON HILLS MOBILE MECHANICS

Privacy Policy

PRIVACY POLICY

Effective Date: June 1, 2026

Introduction

Silicon Hills Mobile Mechanics ("Company," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide when using our website, requesting services, scheduling appointments, communicating with our team, or otherwise interacting with our business.

This Privacy Policy explains how we collect, use, store, protect, and disclose information obtained through our website, booking forms, phone calls, text messages, emails, social media communications, and other interactions with our company.

By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

Information We Collect

We do not sell or rent any of the information we collect

Personal Information

We may collect:

• First Name

• Last Name

• Phone Number

• Email Address

• Service Address

• Billing Address

Vehicle Information

We may collect:

• Vehicle Year

• Vehicle Make

• Vehicle Model

• Vehicle Identification Number (VIN)

• License Plate Information

• Service History

• Diagnostic Information

Communication Information

We may collect:

• Text Messages

• Emails

• Phone Calls

• Voicemails

• Appointment Requests

• Customer Support Communications

Location Information

Because Silicon Hills Mobile Mechanics provides mobile automotive services, we may collect location information necessary to:

• Dispatch technicians

• Verify service locations

• Coordinate appointments

• Calculate travel fees

• Provide roadside assistance

Payment Information

Payments are processed through secure third-party providers.

Silicon Hills Mobile Mechanics does not store complete credit card numbers, CVV codes, or banking credentials on company systems.

How We Collect Information

Information may be collected when you:

• Submit a website form

• Schedule an appointment

• Request a quote

• Call our business

• Send a text message

• Send an email

• Contact us through social media

• Purchase products or services

• Participate in surveys or promotions

How We Use Information

We may use your information to:

• Schedule appointments

• Dispatch technicians

• Provide automotive services

• Generate estimates

• Process invoices and payments

• Communicate appointment updates

• Respond to customer inquiries

• Improve customer service

• Maintain service records

• Prevent fraud and unauthorized transactions

• Comply with legal obligations

Marketing Communications

Silicon Hills Mobile Mechanics may occasionally communicate with customers regarding company services, vehicle maintenance, and customer experience initiatives.

These communications may include:

• Maintenance reminders

• Service recommendations

• Customer satisfaction surveys

• Company announcements

• Service follow-up communications

Customers may opt out of marketing communications at any time.

Operational communications necessary to provide scheduled services, process payments, respond to inquiries, or manage customer accounts may still be sent regardless of marketing preferences.

SMS Communications

SMS Consent

By providing your phone number and opting in to receive text messages, you consent to receive SMS communications from Silicon Hills Mobile Mechanics.

Phone numbers collected through the SMS consent process are not sold, rented, shared, or disclosed to third parties or affiliates for marketing purposes.

Types of SMS Communications

If you consent to receive SMS messages from Silicon Hills Mobile Mechanics, you may receive messages regarding:

• Appointment confirmations

• Appointment reminders

• Technician dispatch notifications

• Technician arrival updates

• Diagnostic updates

• Estimate approvals

• Service status updates

• Invoice notifications

• Payment reminders

• Billing inquiries

• Customer support communications

• Service follow-up communications

Example SMS Message

Hello, this is Silicon Hills Mobile Mechanics. Your technician is scheduled to arrive today between 12:00 PM and 3:00 PM. Reply STOP to opt out of SMS messaging at any time.

Message Frequency

Message frequency varies depending on customer activity, service requests, appointment scheduling, estimate approvals, invoice notifications, and customer support communications.

Most customers may receive up to 10 SMS messages per week.

Message and Data Rates

Standard message and data rates may apply according to your mobile carrier's pricing plan.

Charges may vary depending on your wireless carrier and whether messages are sent domestically or internationally.

Methods of Opting In

Customers may opt in through one or more of the following methods:

• Submitting a service request through our website

• Selecting an SMS consent checkbox on an online form

• Verbally providing consent during a phone conversation

• Initiating communication via text message

• Completing a paper authorization form when applicable

Consent is voluntary and is not a condition of purchasing services.

Methods of Opting Out

You may opt out of SMS communications at any time by replying STOP to any text message received from Silicon Hills Mobile Mechanics.

You may also request removal from our messaging program by contacting us directly.

Help Instructions

For assistance with our messaging program, reply HELP.

You may also contact us directly:

Phone: (512) 200-3544

Email: siliconhillsmechanics@gmail.com

Website: www.siliconhillsmechanics.com

SMS Messaging Disclosures

• Message and data rates may apply.

• Message frequency may vary.

• Reply STOP to opt out at any time.

• Reply HELP for assistance.

• SMS consent is not shared with third parties or affiliates for marketing purposes.

• Additional information is available in our Privacy Policy and Terms of Service.

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SILICON HILLS MOBILE MECHANICS

Terms of Service

TERMS OF SERVICE

Effective Date: June 1, 2026

Acceptance of Terms

By accessing our website, requesting services, scheduling appointments, submitting forms, communicating with our team, or otherwise interacting with Silicon Hills Mobile Mechanics, you agree to be bound by these Terms of Service.

If you do not agree to these Terms, please do not use our website or services.

Services Provided

Silicon Hills Mobile Mechanics provides mobile automotive services including, but not limited to:

• Vehicle Diagnostics

• Preventative Maintenance

• Automotive Repairs

• Fleet Services

• Roadside Assistance

• Pre-Purchase Inspections

• Electrical Diagnostics

• Diesel Diagnostics and Repair

• Mobile Mechanical Services

Service availability, scheduling windows, travel fees, and technician availability may vary based on location, demand, weather conditions, and operational considerations.

Estimates and Repair Authorization

All estimates are based on information available at the time they are provided.

Additional concerns, failures, damaged components, or repair requirements may be discovered during diagnosis or disassembly.

No additional repairs, labor, parts purchases, or services will be performed without customer approval.

Customers are responsible for reviewing estimates and authorizing repairs prior to work being performed.

Appointment Deposits

Certain appointments may require a deposit to reserve a technician and appointment window.

Same-Day Appointments

Deposits must be paid within one (1) hour of estimate approval.

Failure to provide payment within the required timeframe may result in cancellation of the appointment.

Future Appointments

Deposits must be paid within six (6) hours of estimate approval.

Failure to provide payment within the required timeframe may result in cancellation of the appointment.

Deposits are generally applied toward the final invoice unless otherwise stated.

Cancellation and Rescheduling Policy

Customers are encouraged to provide as much notice as possible when cancelling or rescheduling appointments.

Missed appointments, repeated cancellations, excessive rescheduling, or failure to communicate may require prepayment or deposits before future appointments are scheduled.

Silicon Hills Mobile Mechanics reserves the right to refuse future service when repeated scheduling abuse occurs.

Customer-Supplied Parts

Customers may provide their own replacement parts for installation.

Silicon Hills Mobile Mechanics does not provide warranties, guarantees, or assurances regarding customer-supplied parts.

Labor warranties may be limited or unavailable when customer-supplied parts are used.

If a customer-supplied part is defective, incorrect, damaged, incomplete, or causes additional repairs, additional labor charges may apply.

Payment Terms

Payment is due immediately upon completion of services unless otherwise agreed to in writing.

Accepted payment methods may include:

• Credit Cards

• Debit Cards

• Cash

• Square Payments

• Approved Financing Programs

• Other approved payment methods

Failure to submit payment when due may result in:

• Collection activity

• Service refusal

• Legal action

• Recovery of costs permitted by law

Warranty Disclaimer

Warranty coverage varies depending on the type of repair, parts used, and service performed.

Manufacturer warranties remain subject to the manufacturer's terms and conditions.

Warranty claims may require inspection and verification before approval.

Warranty coverage does not apply to:

• Normal wear and tear

• Abuse or misuse

• Accidents or collisions

• Lack of maintenance

• Customer-supplied parts

• Unrelated component failures

• Environmental damage

Warranty decisions remain subject to inspection and verification by Silicon Hills Mobile Mechanics.

Fraud Prevention

To protect our customers, technicians, and business operations, Silicon Hills Mobile Mechanics reserves the right to verify:

• Customer identity

• Vehicle ownership

• Service authorization

• Payment methods

• Billing information

• Appointment requests

We reserve the right to refuse service when fraudulent activity, suspected theft, chargeback abuse, identity fraud, or unauthorized transactions are suspected.

Limitation of Liability

To the maximum extent permitted by law, Silicon Hills Mobile Mechanics shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from:

• Use of our services

• Delays in service

• Vehicle downtime

• Loss of business

• Loss of income

• Loss of data

• Third-party failures

• Acts beyond our reasonable control

Our maximum liability shall not exceed the amount paid for the specific service giving rise to the claim.

Website Usage

Users agree not to:

• Use the website for unlawful purposes

• Attempt unauthorized access to systems or data

• Submit false or misleading information

• Interfere with website operations

• Violate intellectual property rights

Silicon Hills Mobile Mechanics reserves the right to restrict access or terminate use of the website for violations of these Terms.

AI and Automated Communications

Certain communications may be generated, routed, or assisted through automated systems, artificial intelligence technologies, customer relationship management software, scheduling systems, or communication platforms.

Customers may request assistance from a human representative at any time.

Third-Party Services

Our business may utilize third-party services including:

• RingCentral

• Square

• Google Workspace

• Google Calendar

• Wix

• Payment Processors

• Scheduling Platforms

• Communication Providers

Use of these services may also be subject to the terms and privacy policies of those providers.

Website Accessibility

Silicon Hills Mobile Mechanics is committed to maintaining an accessible website for all users.

If you experience difficulty accessing any content, functionality, or information on our website, please contact us and we will make reasonable efforts to provide assistance and accommodations where appropriate.

Governing Law

These Terms of Service shall be governed by and interpreted under the laws of the State of Texas.

Any legal dispute arising from the use of our services or website shall be brought in a court of competent jurisdiction located within the State of Texas.

Changes to These Terms

Silicon Hills Mobile Mechanics reserves the right to update, revise, or modify these Terms of Service at any time.

Updated versions become effective upon posting to our website.

Continued use of our website or services after updates are posted constitutes acceptance of the revised Terms.

Contact Information